FAQs
Frequently Asked Questions (FAQs)
Welcome to the HFordering FAQ page. Here, we have compiled answers to some of the most common questions our customers have. If you can't find the information you're looking for, please contact us at hfordering24@gmail.com.
General Questions
1. What types of products do you sell? We offer a wide range of fashion items, including clothing, jewelry, accessories, and more. Our collections are designed for both men and women, providing stylish and high-quality options for all occasions.
2. How can I contact HFordering? You can reach us via email at hfordering24@gmail.com. Our customer service team is available to assist you with any inquiries.
Ordering
1. How do I place an order? Browse our collections, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.
2. Can I change or cancel my order? If you need to change or cancel your order, please contact us as soon as possible at hfordering24@gmail.com. We will do our best to accommodate your request, but please note that orders that have already been shipped cannot be modified or canceled.
Shipping
1. What are your shipping times? Orders are typically prepared within 2-3 business days. Shipping to the United States takes a maximum of 14 days. Delivery times may vary depending on your location and the shipping carrier.
2. How can I track my order? Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order through the shipping carrier's website.
Returns and Refunds
1. What is your return policy? You have 30 calendar days from the date you received your item to initiate a return. The item must be unused, in its original packaging, and you must provide proof of purchase. For more details, please refer to our Return Policy page.
2. How do I return an item? To initiate a return, contact us at hfordering24@gmail.com with your order number and reason for the return. We will provide you with return instructions.
3. When will I receive my refund? Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original method of payment within a few days, depending on your card issuer’s policies.
Products
1. Do you offer size guides? Yes, we provide size guides for our clothing items to help you choose the right fit. You can find the size guide on each product page.
2. Are your products true to size? We make every effort to ensure our products are true to size. However, sizing can vary slightly by style and manufacturer. Please refer to our size guide and product descriptions for specific sizing information.
Promotions and Discounts
1. Do you offer any discounts or promotions? Yes, we offer various discounts and promotions throughout the year. Sign up for our newsletter and follow us on social media to stay updated on our latest offers.
2. How do I apply a discount code? During checkout, enter your discount code in the designated field and click "Apply." The discount will be reflected in your order total.
Contact Us
If you have any other questions or need further assistance, please contact us at email: hfordering24@gmail.com
Thank you for shopping at HFordering!